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Return Policy

DogToysDirect.com accepts returns for any item and for any reason as part of our famous "No Questions Asked" money back guarantee within 30 days of your order date.

To return an item, please email Support@DogToysDirect.com and include your full name, original order number and/or PO number, what product(s) you are returning and the reason for the return.  We will get back to you as soon as possible with an RMA number (if needed), directions on how to send your package to us and a return address.  Items returned without contacting us first, will be subject to a 20% restocking fee.

Our Standard Return Policy:

  • Returns must be received within 30 days of purchase and must have all original documents and packaging.  We will not accept any returns after 30 days and we will ship the product back to you.  Returned items must be in resalable condition or the condition that you received it in.
  • Customers are responsible for all shipping charges on returned items unless otherwise noted.  We recommend you insure any return shipments for your protection.  We are not responsible for return shipments.        
  • For damaged or defective merchandise please see “Damaged or Defective Products” section below.
  • Please note that unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a credit to the credit card used for the original purchase.

Damaged or Defective Products:

Our orders are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please contact us at Support@DogToysDirect.com. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.

We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

 

If you have any questions on our return policy please contact us at Support@DogToysDirect.com.

 

 



 

 

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